Customer Care

Shipping Information

All orders are shipped from:

Crayola Canada
15 Mary Street West
Lindsay, ON
K9V 4R8

Shipping Charges offers free shipping for all orders over $50.00 shipped within Canada. Shipping charges on orders under $50.00 will be calculated at checkout based on Canada Post standard rates and will be charged at time of payment. Shipping options are provided at the time of checkout. We do not offer express shipping at this time.

Remote Areas

If you are shipping to an address with one of the following postal codes, the address is considered remote. Additional shipping charges may be applied if the order is shipped to a remote area.


International and U.S. Shipping

We currently do not ship to the United States and International locations.

Shipping Carriers

We determine the most efficient shipping carrier for your order. The carriers we use are United Parcel Service (UPS) and the CanadaPost. Most orders ship by UPS.

Ship to Multiple Addresses

We are happy to ship items to more than one address; unfortunately, we cannot do so online within a single order at this time. If you would like to place an order with multiple delivery addresses, you may enter separate orders on our Web site.

Delivery Information ships most in-stock orders within 4 business days of receipt.
You will always have an opportunity to see the full amount of your purchase with shipping charges before you confirm your order. Out-of-stock items usually ship within 10 business days. Orders with items on back order are held until they can be shipped complete.


Returns are easy and convenient. You may return your purchase within 30 days of purchase for a refund or replacement. Contact Customer care via the Contact us form on this site. We will send you shipping instructions for your return. You will receive your credit within 7-10 business days of us receiving the returned merchandise. Sorry, shipping charges are not refundable.

Partial Shipping

In some cases, large orders or orders with unusual shaped products may be shipped in two or more boxes (at no additional charge). These boxes may arrive on different days within the allotted time frame. You will receive a shipment confirmation containing a unique tracking number for each box.

Payment Methods

Payment methods

We accept all VISA, MasterCard. Paying online with a credit card is easy and safe. Our secure server encrypts all submitted information. Just enter your credit card information during checkout.